FAQs

1) Who calls on surefoot?

on the receiving end of our emails are typically ceo’s, cmo’s, vp’s of digital or product, marketing directors, senior e-commerce managers, heads of growth marketing, or digital analytics managers (but titles, schmitles — if you need help and your title isn’t listed, please don’t be shy!)

2) What verticals are your clients in?

we primarily work with e-commerce and SaaS SMBs in verticals we’re passionate about. for more details on our clients and prospects, check out why we founded surefoot.

3) If i need full-service program management, what does your process look like?

Strategy and speed are key objectives. the process starts with kickoff and then we dive into strategic discovery, test implementation and finally, reporting and analysis. it typically takes anywhere from 11-15 days to get our initial hypothesis roadmap in place and our first batch of strategic, high-impact tests live.

4) What makes surefoot unique?

We could wax poetic here about our deep a/b testing experience, client roster or process, but we try to avoid “we we-ing” on ourselves. but since you asked, we take the time to get to know you, your customers and your brand on a deep, personal level. we’ll contact your customers to ask their opinions, rep your brand and tell our friends about it, and start calls by discussing your weekend spent wakeboarding, not the weather.

5) How much do your services cost?

The million dollar question (rest easy, it’s not a million dollar answer). it depends on the services you need, but we can discuss specifics when we chat. if it helps, we’ve done our research and found we’re squarely in the middle of most of our competitors on pricing.

6) Do you know how to use a shift key to capitalize letters?

Yes (see, proof!), but lowercase is kind of our “thing”. we’ll tell you why over a beer sometime if you’re really curious.

7) Do you promise to wear pants if we work together?

Yes. when we meet in person, at least.